Luméa AI Refund Policy

Subscriptions renew automatically each month until cancelled. You can cancel anytime from Settings → Plan & Billing; cancellation stops the next renewal but does not end the period you have already paid for, and no partial refund is issued for the remaining days of that period — you keep full access until it ends.

A plan purchase, paid by card or by Mobile Money, gives 30 days of plan access from the confirmed payment. It does not renew automatically and is not billed again unless you choose to pay again. Because access starts immediately on confirmation, the days already elapsed or used are not refundable once granted, except where required by law or described below.

Purchased credits are a one-time purchase, are added to your balance once payment is confirmed, and never expire. Because they are usable immediately, they are treated the same way as other digital content delivered instantly: not refundable once credited to your account, except where required by law or described below.

If a generation fails because of a platform or provider error, the credits reserved for it are automatically released back to your balance — you are not charged credits for output you did not receive. This happens automatically; no request is needed.

Nothing in this policy limits any right you have under mandatory consumer-protection law in your country of residence, including any statutory right to withdraw from a purchase of digital content or services. Where such a right applies and has not been validly waived, we honour it.

If you were charged twice for the same order, charged an incorrect amount, or believe a charge was made in error or without authorization, contact us and we will investigate and correct it, including a refund where warranted.

Use our contact page (category: Payment / subscription) with your order reference and the reason for your request. We aim to respond within a reasonable time and will explain the outcome in writing.

Payments are processed by third-party payment providers. Your payment method issuer or Mobile Money operator may apply its own dispute or chargeback process independently of this policy.

This policy may be updated over time. The applicable version is shown at the top of this page.